Privacy policy

VenWed, LLC (“VenWed”, “we”, “us”, or “our”) operates the VenWed platform, accessible at venwed.com and through any associated mobile applications or services (collectively, the “Platform”). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy applies to all information we collect through our Platform, as well as any related services, sales, marketing, or events. By using VenWed, you agree to the collection and use of information in accordance with this policy.

2.1 Information You Provide Directly.
We collect information you provide when you create an account, list a venue, initiate a booking, or communicate through the Platform. This includes:

• Full name and contact information including email address and phone number
• Business name, address, and business contact details for venues
• Profile photos and venue photos and media
• Payment information including billing address (payment card details are handled by our payment processor and not stored by VenWed)
• Venue listing details including descriptions, packages, pricing, availability, and policies
• Contracts and legal documents uploaded to the Platform
• Communications between users conducted through the Platform
• Reviews, ratings, and feedback submitted on the Platform
• Identity verification information where required

2.2 Information Collected Automatically.
When you use the Platform, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Device identifiers and mobile device information
• Pages visited, links clicked, and time spent on the Platform
• Referring website or source that directed you to our Platform
• Search queries entered on the Platform
• Booking activity, listing views, and other usage data

2.3 Information from Third Parties.
We may receive information about you from third parties, including:

• Payment processors such as Stripe, for transaction verification and fraud prevention
• Identity verification services where applicable
• Social media platforms if you choose to connect your account or sign in using social login
• Google, including Google Calendar, when a venue or vendor authorizes VenWed to access their calendar data for booking synchronization purposes
• Analytics providers that help us understand how the Platform is used

We use the information we collect for the following purposes:

3.1 To Operate the Platform.

• Create and manage your account
• Process bookings and payments through the Vault system
• Facilitate communication between couples and venues
• Display venue listings and make them searchable
• Send booking confirmations, reminders, and milestone payment notifications
• Process refunds and handle cancellations
• Synchronize venue and vendor booking availability with connected Google Calendars, when a user has authorized this integration

3.2 To Improve Our Services.

• Analyze usage patterns to improve Platform features and user experience
• Conduct research and development of new features
• Monitor and improve Platform performance and security
• Detect and prevent fraud, abuse, and policy violations

3.3 To Communicate With You.

• Send transactional emails related to your bookings and account
• Notify you of important changes to our Terms of Service or Privacy Policy
• Respond to your inquiries and provide customer support
• Send marketing communications where you have opted in to receive them

3.4 To Comply With Legal Obligations.

• Comply with applicable laws and regulations
• Respond to lawful requests from government authorities
• Enforce our Terms of Service and protect the rights of VenWed and our users

4.1 With Other Users.
When you use the Platform, certain information is shared with other users as part of the booking process:

• Venue listings including photos, descriptions, pricing, and contact information are visible to all Platform users
• When a booking is initiated, couple and venue information necessary to complete the booking is shared between the relevant parties
• Reviews and ratings you submit may be publicly visible on the Platform

4.2 With Service Providers.
We share information with trusted third party service providers who assist us in operating the Platform, including:

• Payment processors for handling transactions securely
• Cloud hosting and infrastructure providers
• Email and communication service providers
• Analytics and performance monitoring services
• Customer support tools
• E-signature and document management services

These service providers are contractually obligated to use your information only as directed by VenWed and in accordance with this Privacy Policy.

4.3 For Legal Reasons.
We may disclose your information when we believe in good faith that disclosure is necessary to:

• Comply with applicable law, regulation, or legal process
• Respond to lawful requests from public authorities
• Protect the rights, property, or safety of VenWed, our users, or the public
• Enforce our Terms of Service or other agreements

4.4 Business Transfers.
In the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.5 With Your Consent.
We may share your information with third parties when you have given us explicit consent to do so.

4.6 We Do Not Sell Your Data.
VenWed does not sell, rent, or trade your personal information to third parties for their marketing purposes.

5.1 What We Use.
We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your use of the Platform. These technologies help us:

• Keep you logged in to your account
• Remember your preferences and settings
• Understand how users interact with the Platform
• Measure the effectiveness of our marketing
• Detect and prevent fraud

5.2 Your Choices.
Most browsers allow you to control cookies through their settings. You may choose to disable cookies, but doing so may affect your ability to use certain features of the Platform. You can also opt out of certain analytics tracking by using browser extensions or following the opt-out instructions provided by our analytics partners.

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account information is retained for the duration of your account and for a reasonable period after account closure
• Booking and transaction records are retained for a minimum of seven years for accounting and legal compliance purposes
• Communications through the Platform are retained for the duration of the relevant booking plus a reasonable period thereafter
• Marketing preferences and opt-out records are retained indefinitely to honor your choices

When we no longer need your information, we will securely delete or anonymize it.

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, destruction, or alteration. Our security measures include:

• Encryption of data in transit using SSL/TLS technology
• Secure storage of data with access controls and authentication requirements
• Regular security assessments and monitoring
• Employee training on data privacy and security practices
• Use of PCI-compliant payment processors for all financial transactions

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you as required by applicable law.

9.1 Access and Correction.
You have the right to access the personal information we hold about you and to request correction of any inaccurate or incomplete information. You can update much of your account information directly through your account settings. For other requests, contact us at privacy@venwed.com.

9.2 Deletion.
You may request deletion of your personal information by contacting us at privacy@venwed.com. Please note that we may be required to retain certain information for legal or business purposes, such as transaction records. We will inform you if we are unable to fulfill a deletion request and explain the reason.

9.3 Portability.
Where technically feasible, you may request a copy of your personal information in a structured, commonly used, and machine-readable format.

9.4 Marketing Opt-Out.
You may opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in any marketing email or by contacting us at privacy@venwed.com. Please note that even if you opt out of marketing communications, you will continue to receive transactional messages related to your account and bookings.

9.5 Do Not Track.
Some browsers offer a Do Not Track setting. At this time, VenWed does not respond to Do Not Track signals. We will update this policy if our practices change.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to delete personal information we have collected from you
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of personal information
• The right to limit the use of sensitive personal information
• The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at privacy@venwed.com. We will respond to verifiable requests within 45 days as required by law.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the effective date at the top of this policy and, where the changes are material, provide you with additional notice such as an email notification or a prominent notice on the Platform.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Platform after any changes to this policy constitutes your acceptance of the updated policy.

VenWed offers an optional Google Calendar integration that allows venue owners and vendors to synchronize their booking schedules with their Google Calendar. This section explains how we handle data accessed through Google APIs in connection with this integration and supplements the disclosures in Sections 2 through 6 of this Privacy Policy.

15.1 Data We Access.
When you authorize VenWed to connect with your Google Calendar, we access the following data through Google APIs:

• Read access to events on the Google Calendars associated with your Google account, including event start and end times and busy or free status. This access is used solely to display accurate availability on your VenWed listing and to prevent double-bookings.
• Write access to create, update, and delete events on your Google Calendars. This access is used solely to push your VenWed bookings to your calendar so they appear alongside your other commitments and to update or remove those events when bookings change.

15.2 Limited Use of Google User Data.
VenWed’s use and transfer to any other application of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. In accordance with this policy:

• We use Google user data only to provide and improve the user-facing features of the Calendar integration described in Section 15.1.
• We do not use Google user data for serving advertisements, including retargeting, personalized advertising, or any form of advertising-related profiling.
• We do not sell, rent, license, or otherwise transfer Google user data to third parties for any purpose unrelated to providing the Calendar integration to you.
• We do not allow human access to Google user data except: (a) with your explicit consent for specific data; (b) where necessary for security purposes, such as investigating abuse or addressing a security vulnerability; (c) to comply with applicable law; or (d) where the data has been aggregated and anonymized so that it can no longer identify any specific user.

15.3 Authorization and Revocation.
The Google Calendar integration is optional and may only be enabled by the account holder of the relevant Google account. You may connect your Google Calendar through your VenWed dashboard by following the Google OAuth consent flow, during which Google will display the specific permissions VenWed is requesting. You may revoke VenWed’s access to your Google Calendar at any time by either of the following methods:

• Disconnecting the Google Calendar integration from the settings page of your VenWed dashboard; or
• Visiting your Google Account permissions page at myaccount.google.com/permissions and removing VenWed from the list of third party applications with access to your account.

Upon revocation, VenWed will cease accessing your Google Calendar and will delete cached event data associated with the integration within a reasonable time period, except where retention is required by law or for legitimate business purposes such as fraud prevention or tax records.

15.4 Data Storage and Minimization.
We do not store the contents of your Google Calendar events beyond what is necessary to provide the Calendar integration. We may temporarily process event time ranges to determine availability and store identifiers for events that VenWed itself created on your calendar so that we can update or delete those specific events when bookings change. We do not store event titles, descriptions, attendee lists, locations, or other event metadata for events that VenWed did not create.

15.5 Subprocessors.
We do not transfer Google user data to third party processors or service providers other than as strictly required to provide the user-facing features of the Calendar integration, such as our cloud hosting infrastructure that runs the VenWed application. Any such subprocessors are bound by contractual obligations to handle Google user data in accordance with this Privacy Policy and the Google API Services User Data Policy.