Terms of service

By accessing or using the VenWed platform, website, or any related services (collectively, the "Platform"), you agree to be legally bound by these Terms of Service ("Terms"), our Privacy Policy, and any additional guidelines or policies incorporated herein. These Terms apply to all users of the Platform, including wedding venues, vendors, couples, and visitors.

If you are using the Platform on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

VenWed, LLC ("VenWed", "we", "us", or "our") operates an online marketplace that connects engaged couples with wedding venues and vendors. VenWed provides the technology infrastructure, including the Vault booking system, payment processing, and communication tools to facilitate transactions between users.

IMPORTANT: VenWed is a marketplace platform only. VenWed is not a party to any agreement between couples and venues. We do not own, operate, manage, or inspect any venue listed on the Platform. All agreements regarding services, pricing, and terms are solely between the couple and the venue.

3.1 Eligibility.
You must be at least 18 years of age to use the Platform. By using VenWed, you represent and warrant that you meet this requirement and that all information you provide is accurate, current, and complete.

3.2 Account Registration.
To access certain features of the Platform, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Notifying VenWed immediately of any unauthorized use of your account
• Ensuring all account information remains accurate and up to date

VenWed reserves the right to suspend or terminate accounts that violate these Terms or for any other reason at our sole discretion.

4.1 Venue Responsibilities.
Venues that list on VenWed represent and warrant that:

• All information provided in their listing is accurate, complete, and not misleading
• They have the legal right to offer the services described
• All pricing, packages, policies, and payment milestones displayed are accurate at the time of listing
• Their contract, as uploaded to the Platform, represents the actual agreement they intend to offer couples
• They will respond to booking requests within the timeframes required by the Platform

4.2 Pricing Disclosure.
Venues may designate pricing as either final or estimated at the time of listing. Estimated pricing may vary based on final guest count, package selections, and other factors discussed during the Vault negotiation phase. Final pricing is confirmed inside the Vault before any contract is signed.

4.3 VenWed’s Right to Remove Listings.
VenWed reserves the right to remove, suspend, or modify any listing at any time for any reason, including but not limited to inaccurate information, policy violations, or user complaints.

5.1 Overview.
VenWed uses a structured booking process designed to protect both couples and venues. The process consists of the following phases:

5.2 Phase 1: Reservation.
A couple initiates a booking by paying a $250 reservation fee. This fee temporarily holds the requested date while the venue reviews the inquiry. The venue has 48 hours to approve or reject the booking request.

5.3 Phase 2: The Vault.
Upon venue approval, a secure Vault is created for the booking. The couple and venue use the Vault to review the venue contract, finalize pricing, confirm package details, and align on all booking terms before any contract is signed. The negotiation period is adaptive based on the time remaining before the event.

5.4 Phase 3: Signing and Payment.
Once both parties have agreed to all terms inside the Vault, the couple signs the contract and pays the deposit simultaneously. A booking becomes active only upon receipt of both the signed contract and the deposit payment.

5.5 Phase 4: Milestones.
Remaining payments are collected according to the milestone schedule established by the venue in their listing. Milestone payment timing and amounts are visible to couples before they initiate a booking.

6.1 The $250 Reservation Fee.
The $250 reservation fee is charged at the time a couple initiates a booking. This fee is applied toward the couple’s total booking balance upon confirmation.

6.2 Refund Eligibility.
The reservation fee is fully refunded in the following circumstances:

• The venue rejects the booking request
• The venue fails to respond within 48 hours
• The venue cancels the booking after approval but before contract signing
• The couple cancels before the venue has approved the booking request

The reservation fee is forfeited in the following circumstances:

• The couple cancels after the venue has approved the booking
• The couple fails to sign the contract within the required timeframe
• The couple fails to pay the deposit within the required timeframe

6.3 Refund Processing.
Approved refunds will be processed within 5 to 10 business days and returned to the original payment method. VenWed is not responsible for delays caused by financial institutions.

7.1 Platform Fees.
VenWed charges transaction fees on bookings processed through the Platform. Fee rates vary based on the venue’s subscription tier. Current fee rates are displayed on the VenWed pricing page and may be updated from time to time with notice to users.

7.2 Milestone Payments.
Milestone payment schedules are set by venues during the listing process. Couples agree to the milestone schedule before initiating a booking. Late milestone payments may incur additional fees as specified at the time of booking.

7.3 Payment Processing.
All payments are processed through third party payment processors. By using the Platform, you agree to the terms and conditions of our payment processing partners. VenWed does not store complete payment card information.

7.4 Disputes.
Payment disputes between couples and venues are governed by the venue’s contract. VenWed may assist in facilitating communication between parties but is not responsible for resolving contractual disputes between users.

8.1 Direct Agreement.
The contract signed through the Vault is a direct legal agreement between the couple and the venue. VenWed is not a party to this contract and bears no responsibility for either party’s performance under it.

8.2 Contract Amendments.
Any amendments to a venue’s standard contract must be proposed and agreed upon inside the Vault before signing. A maximum of three contract versions may be submitted per booking. The couple must review and approve any amended contract before proceeding. If a couple does not accept an amended contract, they may cancel the booking for a full refund of the reservation fee.

8.3 Contract Authenticity.
Venues represent that the contract uploaded to their listing is the authentic agreement they intend to offer couples. Venues may not present a materially different contract inside the Vault than what is displayed in their listing without the couple’s express consent.

9.1 Couple-Initiated Cancellations.
After a booking becomes active, cancellations by the couple are governed by the venue’s contract terms. VenWed will process refunds in accordance with the venue’s stated refund policy as agreed upon at the time of signing.

9.2 Venue-Initiated Cancellations.
If a venue cancels an active booking, the couple is entitled to a full refund of all amounts paid through the Platform. VenWed will facilitate this refund within a reasonable timeframe.

9.3 Cancellation Process.
All cancellations must be initiated through the Vault. The refund process is unlocked only after a cancellation has been formally confirmed by the relevant party or parties. Refunds will not be processed for bookings where the cancellation has not been formally submitted through the Platform.

Users of the VenWed Platform agree not to:

• Provide false, misleading, or inaccurate information in listings, accounts, or communications
• Use the Platform for any unlawful purpose or in violation of any applicable law or regulation
• Circumvent the Platform to complete transactions outside of VenWed to avoid fees
• Harass, threaten, or harm other users of the Platform
• Attempt to gain unauthorized access to any part of the Platform or other users’ accounts
• Use automated tools, bots, or scrapers to access or collect data from the Platform without authorization
• Post or transmit any content that is defamatory, obscene, offensive, or violates any third party rights
• Manipulate reviews, ratings, or other user-generated content
• Interfere with or disrupt the integrity or performance of the Platform

Violation of these prohibitions may result in immediate account termination and may subject you to legal liability.

11.1 VenWed’s Rights.
The VenWed name, logo, platform design, software, and all related intellectual property are owned by VenWed, LLC and are protected by applicable trademark, copyright, and other intellectual property laws. You may not use VenWed’s intellectual property without our express written consent.

11.2 User Content.
By uploading content to the Platform, including photos, descriptions, contracts, and other materials, you grant VenWed a non-exclusive, worldwide, royalty-free license to use, display, and reproduce such content for the purposes of operating and promoting the Platform. You represent that you own or have the rights to all content you upload.

11.3 Trademark.
VENWED is a trademark of VenWed, LLC. Unauthorized use of this trademark is strictly prohibited.

12.1 Platform Provided As-Is.
The VenWed Platform is provided on an “as is” and “as available” basis without warranties of any kind, express or implied. VenWed does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.

12.2 Limitation of Liability.
To the fullest extent permitted by applicable law, VenWed shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform or any transactions conducted through it. VenWed’s total liability to you for any claims arising from your use of the Platform shall not exceed the fees paid by you to VenWed in the three months preceding the claim.

12.3 Third Party Actions.
VenWed is not responsible for the actions, omissions, or content of any venue, vendor, couple, or other third party using the Platform. Your interactions with other users are solely at your own risk.

15.1 Informal Resolution.
Before initiating any formal dispute, you agree to first contact VenWed at support@venwed.com and attempt to resolve the dispute informally. VenWed will attempt to resolve the dispute within 30 days of receiving notice.

15.2 Binding Arbitration.
If informal resolution is unsuccessful, any dispute arising from or relating to these Terms or your use of the Platform shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration shall take place in Montana, United States. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

15.3 Class Action Waiver.
You and VenWed agree that each party may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any class or representative action.

15.4 Exceptions.
Either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.

20.1 General.
The Platform may offer optional integrations with third party services, including but not limited to Google Calendar, payment processors, communication providers, and identity verification services. Your use of any such third party service is governed by that third party’s terms of service and privacy policy, in addition to these Terms.

20.2 Google Calendar Integration.
VenWed offers an optional integration that allows venue owners and vendors to connect their Google Calendar account for two-way synchronization of bookings and availability. By enabling this integration, you represent and agree that:

• You are the authorized account holder of the Google account you connect, or you have the necessary authority to grant access to that account on behalf of its owner.
• You authorize VenWed to access, read, create, modify, and delete events on the Google Calendars associated with your Google account, solely for the purposes described in our Privacy Policy.
• You acknowledge that your use of Google services is separately governed by Google’s Terms of Service and Privacy Policy, available at policies.google.com, and that VenWed is not responsible for Google’s services or its handling of your data outside the scope of the Calendar integration.
• You acknowledge that VenWed is not affiliated with, endorsed by, or sponsored by Google LLC. Google and Google Calendar are trademarks of Google LLC and are used here solely for the purpose of describing the integration.

20.3 Revocation of Access.
You may revoke VenWed’s access to any connected third party service at any time, including by disconnecting the integration from your VenWed dashboard settings, or by revoking access directly through the third party provider (for example, at myaccount.google.com/permissions for Google services). VenWed’s handling of data received through these integrations is described in our Privacy Policy.

20.4 Disclaimer for Third Party Services.
VenWed does not control, operate, or warrant the performance, availability, accuracy, or security of any third party service. VenWed is not liable for any disruption, error, downtime, data loss, or other issue arising from a third party service or from changes made to that service by its provider. The availability and functionality of integrations may change or be discontinued at any time without notice, including as a result of changes by the relevant third party provider. This Section 20.4 supplements and does not limit the disclaimers and liability limitations set forth in Section 12.