Terms of service

Effective Date: 08/15/2025

  • 1. Acceptance of Terms

    By accessing or using VenWed (“we,” “our,” “us,” or the “Platform”), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you may not use the Platform.

  • 2. VenWed’s Role

    • VenWed is an online marketplace that connects couples with wedding venues and vendors.
    • We do not own, manage, endorse, or control any venues, properties, packages, or vendor services listed on the Platform.
    • VenWed is not a party to, and does not create, any contractual relationship between couples and venues/vendors.  All contracts are solely between the users.
    • VenWed does not verify or guarantee the quality, safety, legality, availability, or suitability of any venue, vendor, or service unless explicitly marked with a VenWed verification badge

  • 3. Eligibility

    • You must be at least 18 years old to use VenWed.
    • By using VenWed, you represent that you have the legal authority to enter into binding agreements.

  • 4. Accounts

    • You must be at least 18 years old to use VenWed.
    • By using VenWed, you represent that you have the legal authority to enter into binding agreements.
    • You agree to provide accurate, complete, and up-to-date information at all times.
    • VenWed reserves the right to suspend or remove accounts that provide false or misleading information.

  • 5. Listings & Content

    • Venues and vendors are solely responsible for the accuracy, legality, pricing, availability, and completeness of their listings.
    • You may not upload false, misleading, infringing, or harmful content.
    • VenWed may remove or restrict any content that violates these Terms, applicable laws, or our policies.

  • 6. Bookings & Payments

    • Booking and payment terms are displayed at checkout.
    • VenWed may process deposits, subscription payments, or service fees via third-party payment processors
    • VenWed does not guarantee availability, accuracy of pricing, or performance of venues/vendors.
    • VenWed is not responsible for the enforcement of venue/vendor contracts, except for the facilitation of deposits or service fees as outlined.
    • Any disputes regarding bookings, cancellations, refunds, damages, or fulfillment must be resolved directly between the couple and the venue/vendor, unless otherwise covered under VenWed’s limited refund policies.

  • 7. Fees

    • VenWed may charge service fees, subscription fees, or commissions for bookings.
    • Fees will be disclosed prior to purchase and are non-refundable unless otherwise required by law.
    • VenWed may update its fee structure from time to time with prior notice to users.

  • 8. Cancellations, Refunds & Reschedules

    • Venue & Vendor Policies: Each venue or vendor must select one of VenWed’s standardized cancellation policy tiers: Flexible, Moderate, or Strict. Couples are required to review and accept the chosen policy before confirming a booking.
    • Deposits & Service Fees: Deposits are handled according to the venue/vendor’s chosen policy. VenWed service fees are non-refundable except where required by law.
    • Rescheduling: Rescheduling requests are subject to availability and the selected policy tier.
    • VenWed’s Role: VenWed facilitates deposits and service fees but is not responsible for enforcing or guaranteeing refunds or reschedules. All disputes must be resolved directly between couples and venues/vendors.

  • 9. Prohibited Activities

    You agree not to:
    • Use the Service for any unlawful purposes.
    • Post fraudulent, misleading, or harmful listings.
    • Circumvent VenWed by completing or soliciting bookings outside the Platform.
    • Interfere with or disrupt the operation of the Platform.

  • 10. Intellectual property

    • VenWed owns all rights to the Platform, including trademarks, software, branding, and content, except for user-generated content.
    • You may not copy, distribute, or modify VenWed’s proprietary content without prior written permission.
    • By posting content on VenWed, you grant us a worldwide, non-exclusive, royalty-free license to use, display, and distribute such content in connection with the Platform.

  • 11. Liability & Disclaimers

    • VenWed is not responsible for damages, injuries, losses, disputes, cancellations, or performance failures related to venues, vendors, or services.
    • VenWed makes no guarantees regarding the accuracy, safety, or quality of venues or vendors listed on the Platform.
    • To the maximum extent permitted by law, VenWed’s liability is limited to the lesser of: (a) the amount of fees you paid to VenWed in the 12 months prior to the claim, or (b) $500.
    • Services are provided “as is” and “as available” without warranties of any kind, express or implied.

  • 12. Indemnification

    You agree to indemnify, defend, and hold harmless VenWed, its affiliates, officers, employees, and agents from any claims, damages, liabilities, costs, or expenses arising from:
    • Your use of the Platform,
    • Your violation of these Terms, or
    • Your violation of applicable laws, regulations, or third-party rights.

  • 13. Termination

    • VenWed may suspend or terminate your account at any time if you violate these Terms, misuse the Platform, or for any conduct deemed harmful to the Platform.
    • You may close your account at any time, subject to fulfilling any outstanding obligations (including payments, disputes, or policy requirements).

  • 14. Dispute Resolution

    • Any disputes shall first be attempted through informal resolution with VenWed support.
    • If unresolved, disputes will be subject to binding arbitration under the laws of the State of Montana, unless prohibited by law.
    • Users waive the right to participate in class actions or consolidated proceedings against VenWed.

  • 15. Governing law

    These Terms are governed by the laws of the State of Montana, without regard to conflict of law principles.

  • 16. Changes to the terms

    VenWed may update these Terms at any time. Continued use of the Platform after changes are posted constitutes acceptance of the new Terms.

  • 17. Contact us

    For questions or concerns, please contact us at:
    support@venwed.com